Contact

One address, read by a human. Last updated: 21 September 2026

Email us

This is the only support channel, and it is the same address that appears on your receipt and in the footer of every page. Support requests, refunds, privacy requests and corrections all come here.

Before you write — the fastest answers

I paid but I cannot find my reading link

The link is emailed to the address you entered at checkout, and it is permanent — it does not expire, so the same link will keep working years from now. Check your spam folder first, then email us with the email address you paid with and, if you have it, the approximate date and time of the payment. We can look the order up and resend the link.

If you left the email field blank at checkout, the reading was still shown to you on screen immediately after payment — but there will be no way for us to contact you, because we have no address. In that case email us from any address and describe the birth details you entered.

My report seems to have failed to generate

Open your link again. If the report is still being written you will see a progress state, and the page retries automatically. If generation genuinely failed, the page says so and offers a retry. If it keeps failing, email us — a paid order that produces no reading is the one failure we treat as an incident.

I want a refund

See the Refund Policy for the full terms. In short: because a reading is a personalised digital product delivered immediately, you agree at checkout that the 14-day right of withdrawal does not apply once it has been delivered. We still refund when the product is faulty, when there is a duplicate charge, or when we simply failed to deliver. Email us and describe what happened — we would rather resolve it than argue about it.

A chart or guide looks wrong

Please tell us. Include the birth details you entered and what you expected to see. Errors in the solar-term calculation or the Luck Pillar direction are exactly the kind of thing we want to hear about, and corrections are published with an updated revision date.

What to include in your email

The email address you used at checkout, if your question is about an order.
The order ID if you have it — it appears in your receipt email. If you do not have it, the payment date and amount are enough to find you.
For a chart question, the birth date, time, birthplace and gender you entered.
A description of what you expected versus what you saw.

Please do not send us card numbers, government identification or any other sensitive document. We do not need them and we do not want them — see the Privacy Policy for what we do and do not hold.

Response times

This is a small independent site, so there is no 24-hour support desk. We aim to answer within two business days, and considerably faster for anything involving a payment. If your message is about a payment that did not deliver, say so in the subject line.

Your data rights

Requests to access, correct, export or delete your data go to the same address. We respond within 30 days, and normally much sooner. One practical note, repeated from the Privacy Policy: deleting an order breaks the reading link attached to it, so we will tell you that before we do it and give you a chance to save a copy.